Q: When will my order arrive?
A: Orders are typically dispatched within 1-2 working days. Standard UK delivery takes 3-5 working days; Express delivery 1-2 working days. You'll receive a tracking link once your order ships.

Q: Where do you ship to?
A: We currently ship across the UK and Northern Ireland. International shipping isn't available yet — but it's on our list.

Q: How much is shipping?
A: Standard shipping is £3.99. Orders over £49 qualify for free standard delivery.

Q: My order hasn't arrived. What should I do?
A: If your tracking shows your order should have arrived but hasn't, please email us at support@revepets.co.uk — we'll look into it straight away.

QQ: What's your return policy?
A: We accept returns of unopened, unused products within 30 days of delivery. For hygiene reasons, opened pet care products can't be returned unless faulty.

Q: How do I return an item?
A: Email us at support@revepets.co.uk with your order number and reason for return. We'll send return instructions within one working day.

Q: When will I get my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 working days back to your original payment method.

Q: What if my product arrives damaged?
A: Please email us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund — no need to return the damaged item.

Q: Are Amo Petric products safe for my pet?
A: Yes. Every Amo Petric product is formulated specifically for cats and dogs, using gentle, naturally-derived ingredients. We always recommend patch-testing a new product on a small area first, and discontinuing use if any irritation occurs. If your pet has known allergies or sensitive skin, please consult your vet.

Q: Are products suitable for both cats and dogs?
A: Most are, but please check the individual product page — some items are formulated specifically for one species.

Q: How should I store the products?
A: Store at room temperature, away from direct sunlight. Keep out of reach of children and pets when not in use.

Q: Are these genuine Amo Petric products?
A: 100% yes. As the exclusive UK distributor of Amo Petric, every product we sell is sourced directly from the brand. No grey-market imports, no third-party resellers.

Q: Why is Reve Pets the only UK stockist?
A: We hold the exclusive UK distribution rights for Amo Petric, which means we're the only UK retailer authorised to sell the full official range.

Q: I've seen Amo Petric products sold elsewhere in the UK. Are those genuine?
A: Official products are only available through Reve Pets. Items sold elsewhere may be parallel imports without UK distributor support — we can't guarantee their authenticity, freshness, or condition.

Q: Do you offer wholesale or trade pricing?
A: Yes — if you're a pet shop, retailer, or grooming business interested in stocking Amo Petric, please visit our Partnership page.